Customer Experience Manager

Pittsburgh, PA
Full Time
Honeycomb Credit
Entry Level

Honeycomb Credit provides a platform for growing local businesses to borrow money from everyday investors. By launching an investment offering on Honeycomb, business owners can share their future financial success with customers, fans, and their community, while getting the funds they need to keep growing.

For this role, we are looking for someone who can offer energetic front-line guidance and strategy to business owners running investment offerings on Honeycomb. As a key part of growing our two-sided network, the Customer Experience Manager embodies the Honeycomb mission and values every day.

Requirements:

  • 0-3+ years of experience in customer success, sales, customer support, or marketing
  • Experience working with or around small businesses
  • Excitement for our mission of creating financially empowered communities
  • Familiarity with finance & basic investing concepts

The Ideal Candidate will:

  • Have excellent verbal and written communication skills
  • Be comfortable working face to face (virtually!) with small business owners
  • Have experience in relationship management
  • Be familiar with social media and email marketing
  • Be process-minded but flexible and collaborative
  • Be comfortable dealing with the ambiguity of working in a fast-paced startup
  • Comfort being accountable to personal and team goals

Additional consideration will be given to candidates who:

  • Have worked in a high-growth startup environment before
  • Can demonstrate a track record of hitting goals and growing professionally
  • Have experience in lending, crowdfunding, or fundraising
  • Have worked in an independently-owned small businesses!
  • Are located in Pittsburgh or Philadelphia

Role Responsibilities:

  • Support and manage small business owners’ investment campaigns from launch to funding. This includes pre-launch meetings, campaign strategy to raise investment dollars from the business owners community, telling a compelling story through the campaign page, and periodic check-ins throughout the life of the campaign.
  • Interface with the sales, marketing, compliance, and operations teams to ensure investment offerings are launching in a timely manner and reaching their funding goals.
  • Build on our existing customer success tools to drive investment in our customers’ campaigns
  • Be the liaison between our small business clients and Honeycomb's operations, product, investor relations, and marketing teams
  • Work with our operations team to maintain a positive working relationship between business owners, investors, and Honeycomb throughout the repayment of the loan

Honeycomb Credit offers:

  • Unlimited PTO
  • Health insurance
  • 401K Plan
  • Equity in a high growth startup
  • Fun, unique, and exciting co-workers
  • The opportunity to grow your career in a mission-driven organization

Interested in working for Honeycomb but don't quite align with this job posting? Be sure to check out our careers page for several other opportunities! https://www.honeycombcredit.com/career

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